Contact Coolbet Support

The Coolbet team is available 24/7 to assist with any questions about your account, bonuses, deposits, withdrawals, or our responsible gambling tools. We keep response times short and answers straightforward — no scripted runaround, just genuine help.

• Live Chat — The quickest route to our team. Open the chat widget from any page on the Coolbet site and you'll be connected to a support agent in moments.
• Email — For account documents or detailed queries, email us at [email protected]. We aim to respond within 24 hours on all days of the week.
• Help Centre — Our self-service knowledge base covers everything from first deposit instructions to understanding wagering requirements. Find it via the footer menu or your account dashboard.

Need support with responsible gambling? Our team can help you set deposit limits, cooling-off periods, or self-exclusion. Alternatively, the GamStop national self-exclusion scheme and BeGambleAware are available free of charge 24 hours a day.