Coolbet Privacy Policy

At Coolbet, we handle your personal data with the same transparency we apply to our bonus terms and odds — clearly, honestly, and without hidden surprises. This Privacy Policy describes how we collect, use, and protect your information when you use the Coolbet platform in the United Kingdom. It is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Data We Collect

When you register with Coolbet, we collect your full name, date of birth, home address, email address, and phone number. This is necessary to create your account and verify that you meet the minimum age requirement of 18 years. In line with our UK Gambling Commission (UKGC) licence obligations, we may also request a copy of photographic identification — such as a passport or driving licence — and a proof of address document, such as a utility bill or bank statement.

Once your account is active, we record your betting and gaming activity: the markets you bet on, the amounts wagered, and the outcomes. This data allows us to calculate your returns accurately, manage bonus eligibility, and fulfil our regulatory reporting obligations. We also collect financial data relating to your deposits and withdrawals. We do not store full payment card numbers; all payment processing is handled by PCI DSS-certified third-party providers.

Each time you visit the Coolbet website or app, we automatically collect technical information including your IP address, device type, operating system, and browsing behaviour on our platform. This data is used to improve site performance, ensure security, and in some cases personalise the experience to your preferences.

Legal Basis for Processing

We process your personal data on several legal grounds. For account management and the delivery of our betting and casino services, processing is necessary for the performance of a contract with you. For identity verification and anti-money laundering checks, processing is required by law. For fraud prevention and platform security, we rely on our legitimate interests. Where we send you marketing communications, we do so only with your prior consent, which you can withdraw at any time.

Third Parties We Work With

Coolbet shares limited personal data with trusted third parties who help us operate our platform. These include payment processors, KYC and identity verification providers, data hosting services, and analytics tools. Each partner is bound by a contractual data processing agreement that restricts use of your data to the specific purpose for which it was shared. We may also disclose data to regulatory authorities — including the UKGC and HMRC — where we have a legal obligation to do so. Coolbet does not sell or share customer data for third-party marketing.

How Long We Keep Your Data

We retain personal data for a minimum of five years following account closure, as required by UKGC licence conditions and UK anti-money laundering legislation. After the statutory retention period has elapsed, your data is securely and permanently deleted or rendered anonymous. If you request erasure of your data prior to the retention period ending, we will explain which categories of data we are legally obliged to retain and for how long.

Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability — to receive your data in a structured electronic format — and to object to certain processing activities. To exercise any of these rights, please contact our support team at [email protected].

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: February 2026.